Policy/procedures – ROGEAP

Sector guide to environmental and social risk management / Sector guide to off-grid stand-alone solar power for financial services providers off-grid stand-alone solar power for financial services providers

Grievance Redress mechanism

Grievance Redress Office contact details

Grievance Management Monitoring and Evaluation Checklist

ROGEAP GRM - Procedure, Questionnaire, Forms etc

Document stratégique ROGEAP ESRM - Manuel opérationnel

GRM-ROGEAP Complaints Register case log-register

GRM-ROGEAP Complaints Register case log-register